How To Fix a Washing Machine That Won't Drain

At Beko, we understand how frustrating it can be when your washing machine refuses to drain properly. Not only does it leave your laundry soaking wet, but it can also cause unpleasant odours and even damage to your machine if left unattended. In this article, we'll explain some of the most common reasons why your washing machine may not be draining, guiding you through the steps you can take to resolve the issue.

How to drain a washing machine

Before you start, remember to unplug your washing machine from the power supply to ensure your safety while working on the appliance.

Check the drain hose

A common reason for a washing machine not draining is a blockage in the drain hose. This could be due to lint, debris, or even small items of clothing becoming lodged within the hose. To check for blockages, remove the drain hose from the drain outlet and visually inspect it. If you find any obstructions, remove them, and reattach the hose, ensuring it's securely in place. When inspecting the drain hose, ensure that it is not kicked, twisted, or crushed, and check that it does not exceed the maximum length quote in your instruction manual.

It is also important to ensure that the drainpipe is not inserted too far into the waste pipe when checking it. The maximum recommended insertion depth is 15cm to prevent the formation of a vacuum that can lead to siphonage. Additionally, it is crucial to connect the drain hose to the standpipe at the correct height to facilitate proper drainage. For more information, please click here to our video on how to stop siphonage in your washing machine.

The drain hose is an essential component of your washing machine that helps to remove dirty water during the wash and rinse cycles. If the drain hose is kinked or obstructed, it can impede the flow of water from the machine and cause poor rinsing performance. To check your drain hose, follow the below steps:

Carefully pull the washing machine forward so you can access the drain hose.
Ensure that the drain hose does not exceed the maximum length quoted in your instruction manual.
Also, check that the drain hose has not been crushed, kinked, or twisted or is blocked.

A washing machine showing location of the filter

Inspect the Filter

Another common cause of drainage issues is a clogged filter. Your washing machine’s filter is designed to catch debris and prevent it from entering the drain. However, this can become blocked over time. To check for obstructions, remove the filter and clean it thoroughly, removing any debris or lint. The filter can be found at the front of your machine behind a small access panel or door. Once clean, reinsert the filter and close the access panel.

When to call a professional

If you have worked through the above steps and your washing machine still won't drain, you should call a professional. Washing machine repairs can be complex, and it's essential to have an experienced technician diagnose and fix the issue to prevent further damage to your appliance. For support with a Beko washing machine, please contact Beko’s Customer Service at 0333 207 9710 for assistance or visit our repairs page. Our expert support team will be more than happy to assist and organise technical assistance for you.

Alternatively, if you are experiencing issues with your washing machine not rinsing properly, please read our dedicated article here.

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